Our information on the return within 14 days provides that, after receiving an article, you have 14 days to request a return.
In order for it to be suitable for the return, the article must be in the same conditions in which you received it, it must not have been worn or used, it must have all the cards and must be contained in the original packaging. In addition, you will need the receipt or a purchase test.
To start a return, contact us at the address info@centrocasamarket.com. The return must be sent to the following address: Centro Casa Viale IV November 87/A 31100 Treviso
If the return is accepted, we will send you a shipping label for the return and instructions on how and where to send the package. The articles sent without a previous return request will not be accepted.
For any questions about the return, contact us at any time at the address info@centrocasamarket.com.
Damage and problems
I inspect the order when receiving and contact us immediately in case of defects or damage or if you have received the wrong article. In this way, we can evaluate the problem and make sure to solve it.
Exceptions / non -refueling articles
Certain types of articles cannot be returned, such as perishable assets (for example food, flowers or plants), customized products (for example special orders or personalized items) and personal care products (for example beauty products). In addition, we do not accept the return of dangerous materials, flammable liquids or gas. If you have questions or doubts about a specific article, do not hesitate to contact us.
Unfortunately we cannot accept the return of articles in promo or gift vouchers.
Replacements
The fastest way to make sure you receive what you want is to return the article received and, when the return has been accepted, buy the new article separately.
14 -day reflection period for the European Union
Despite the above, if the goods are sent to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the article must be in the same conditions in which you received it, it must not have been worn or used, it must have all the cards and must be contained in the original packaging. In addition, you will need the receipt or a purchase test.
Reimbursement
As soon as we have received and inspected your return, we will notify you to communicate you whether the refund has been approved or not. In case of approval, within 10 working days you will receive automatic reimbursement through the original payment method. It may take some time before the bank or company that issued the credit card process and make the refund visible.
Once more than 15 working days from the return of the return, contact us at info@centocasamarket.com.
Right of withdrawal
The right of withdrawal is reserved exclusively for consumers (natural persons who acquire goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore cannot be exercised by legal persons and natural persons who act for purposes referable to the professional activity that may be carried out.
The costs of returning the product are borne by the customer.
In case of damage to the good during transport, Centrocasamarket.com will notify the customer of the incident (within 7 working days from the receipt of the asset in his warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the property (if insured); In this eventuality, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal.
The return expenses, the means and methods of which the customer can make use, are the responsibility and responsibility of the customer who will not be compensated in any way by Centrocasamarket.com In the event that the assets were lost, damaged, stolen or lost.
In the event of withdrawal from the purchase contract of electronic devices, the user must independently restore the factory configurations of the article (e.g. eliminating personal and/or passwords associated with their personal accounts). Otherwise the product will be damaged and Centrocasamarket.com it will not proceed with the refund.
To benefit from this right of return, it must be returned goods in the integral and/or sealed packaging, not tampered with, the deadline of which has not been exceeded and that has not been consumed. Although partially. Stopped above, the return is not allowed in the case of:
b) with supply of food, drinks or other goods intended for current consumption in the family and physically provided by a professional in frequent and regular turns at home, residence or in the workplace of the consumer
c) in the event of purchases of less than 50 euros (unless the global consideration that the consumer must pay independently of the amount of the individual contracts exceeds 50 euros);
d) in the event of a contract concerning a service after complete provision of the service if the execution of the contract began with the consumer express agreement;
e) in the event of the supply of tailor -made or clearly customized assets;
f) in the event of the supply of goods that risk deteriorating or expires quickly;
g) in the event of the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to the protection of health and have been opened after delivery;
h) in the event of the supply of assets that after the delivery are by their nature inseparably mixed with other goods.
J) prepaid cards and/or telephone top -ups that have been activated by the customer;
Methods and times for the exercise of the right of withdrawal
The maximum times within which to submit requests or complaints are as follows:
- 7 days for complaints related to defective goods, missing or not corresponding to the order.
- 30 days for withdrawal articles clothing
- 14 days for requests relating to shipments or deliveries (e.g. package not received, package, delivery problems, etc.).
- 14 days for requests relating to payment or reimbursement transactions.
The customer has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this term the customer must communicate to Centrocasamarket.com the will to withdraw from the contract
Your customer rights are protected by Legislative Decree 206/2005. Therefore, you can withdraw from the contract, even partially, without explanations and without aggravation of expenses, provided that it communicates the withdrawal by registered letter with return receipt to X.Group S.r.l within 14 working days from the date of receipt of products. The communication can be anticipated, within the same term, by e-mail to the address info@Centrocasamarket.com.com provided that it is confirmed by registered letter with return receipt within the following 48 hours. In this communication you must specify the desire to withdraw from the purchase and the product or the products for which you intend to exercise the right of withdrawal, attaching a copy of the receipt. You must therefore return the product or products at your expense,
By sending it/i a
Home center
Viale IV November 87/a
31100 Treviso
The entire amount will be reimbursed within 14 days from the acceptance of the return. The first leg costs will remain in any case on it equal to € 7.50 per package, in case of withdrawal from us the expenses will amount to € 15.00 per package.
If you decide to withdraw the damaged product through email/registered letter, with the return of the product by shipping the same (as per previous indications) The refund procedure is as follows:
Pursuant to article 56 of Legislative Decree 206/05 Centrocasamarket.com will reimburse all payments within 14 (fourteen) days from the date on which the customer's right of withdrawal has become aware, including the delivery costs (with the exception of the additional costs deriving from the possible choice of a type of delivery other than the less expensive type of standard delivery offered by Centrocasamarket.com); In any case, the customer will not have to incur any cost as a consequence of this reimbursement.
Centrocasamarket.com He may hold back the refund until he has received the intact product or until the customer has shown that he has sent the goods, depending on what situation he occurs first.
For purchases made by payment by credit card, the refund will be performed via a reversal of the transaction directly on the credit card.
For purchases made by paypal payment, the refund will be performed through a re -credited to the customer's account.
For purchases made by paying the customer, the customer will be entitled to restore vouchers.
