SHIPPING INFO
Delivery takes place within 2-15 working days, shipping costs are calculated at the time of ordering.
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. This service, however, is not available for all orders. You will have the possibility to choose the shipping method of your package directly on the purchasing page.
Orders placed are normally shipped within 3-5 working days from the order date. Shipments within the EU may require 7 - 20 working days. Shipments to non-EU countries may take longer 3 weeks. Orders that are shipped with a Tracking number tend to arrive more quickly. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.
Shipping costs and times for Italy
Express Shipping (1-4 working days):
- Orders €99.99 and up: Free
- Orders 30,00€ - 59,98€: 9,99€
- Orders 60,00€ - 89,99€: 4,99€
- Orders 90,00€ - 99,98€: 1,99€
Standard Shipping (2-6 working days):
- Orders €80.00 and more: Free
- Orders 70,00€ - 79,99€: 1,99€
- Orders 60,00€ - 69,99€: 3,99€
- Orders 50,00€ - 59,99€: 4,99€
- Orders 40,00€ - 49,99€: 5,99€
- Orders 30,00€ - 39,99€: 6,99€
- Orders 20,00€ - 29,99€: 7,99€
- Orders 10,00€ - 19,99€: 8,99€
- Orders 0,00€ - 9,99€: 9,99€
Obligations borne by the Consumer
They are the responsibility of the Consumer return shipping costs of the products received which must be shipped by fourteen days from the date on which he communicated his decision to withdraw from the contract (the deadline is respected if the Consumer sends back the goods before the expiry of the fourteen day period). The substantial integrity of the asset is an essential condition for the exercise of Right of Withdrawal. The Product must therefore be kept with normal diligence and returned intact, complete in all its parts, in perfect working order and with no signs of wear or dirt.
The withdrawal period ends afterwards 14 days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period the Customer must communicate to Centrocasamarket.com the desire to withdraw from the contract by sending a registered letter with acknowledgment of receipt or a telegram, or any other explicit communication of the decision to withdraw, to the following address/number:
MITROVO S.R.L
VIA KENNEDY, 173
39055 - LAIVES - BZ
Disclaimer
- The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and/or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
- No responsibility can be assumed for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for their replacement.
- In the event that you receive an incorrect, damaged or non-compliant item, please contact us by phone or email within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
- If you refuse an order, please contact us by phone or email to let us know. The refund of the order will take place only after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the return shipping costs, equal to 15,00€.
- The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In case of failure to deliver due to the absence of the recipient at the address specified in the order form, after two failed delivery attempts, the package will go in stock. If the Product is not collected by five working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to the art. 1456 c.c.
- In the case of returned, the outward shipping costs will remain at your expense. Only the amount of the goods will be refunded. Please do not send products back without contacting us first.
Assistance and Packaging
In the event of a return to assistance, to avoid inconveniences it is necessary and we recommend theoriginal packaging but, if it is not available, it must still be prepared in the same way. The packaging must have:
- Double rigid corrugated cardboard for the outside
- Well padded inside (so that the product is not in contact with the external walls of the cardboard and remains well fixed inside, even by shaking it forcefully)
This is to avoid any damage during transport movements, which would not be covered by insurance due to the inadequacy of the packaging.
