Frequent questions

Visit this page of frequent questions to find the answers to the most common questions.

ORDERS

It is not possible, the order must be made entirely on our website, including payment.

It is not possible, but you can pay by credit card or prepaid card, (including the most common prepaid such as Postepay), or Paypal or Scalapay.

If you received the 2 confirmation emails, one from our part and one from the payments circuit, the purchase took place correctly. Also check between the unwanted mail and the spam.

No, unfortunately it is not possible to change the orders received.

If the order has already been entrusted to the courier it is not possible but otherwise we will try to block it.
Thus contact us to check the state of the order with the warehouse.

If you need an invoice, you will have to check the box I want the invoice in the check out phase, select if for the company or private and enter the data.
You will receive a copy of the document by e-mail. For those who have inserted the SDI, electronic invoice will also be issued.

There may be several reasons that cause an error in the payment phase, such as line slowdowns, but we rely on platforms for online payments precisely to guarantee their safety.
We always recommend trying or changing the selected payment method and in case of problems contact us: we will be happy to support you

Send us an email indicating the product you want to return to info@centrocasamarket.com and then send it (in its original packaging, complete in all its parts) within 14 working days from receipt of the goods.
The shipment of the product can take place through any courier and the return costs will be borne by the customer.
For all details Read article 8: Right of withdrawal

If you wait a refund will take place on the payment method with which you made the purchase, by Smoll Italia and within 14 working days of our communication.

Contact us at info@centrocasamarket.com indicating the email associated with your profile so as to proceed.

Shipments

Yes, we ship all over the world. Shipping costs will be applied and at the time of payment will be added. We offer discounts and promotions all year round, then it remains tuned for exclusive offers.

It depends on where you are. The orders developed here will take 2-6 working days to arrive. Deliveries abroad can take from 7 to 16 days. Delivery details will be provided in the confirmation email.

We use all the main local couries. You will be asked to select a delivery method during checkout.

Check through tracking and the state of processing from the courier to which he was entrusted. Contact us if I were late or is in stock.

We pack the products with great care to protect them during transport with the courier, however it is not always sufficient for the high stress during the trip. Contact us by email, possibly with the photo of the damaged product as you received it, we will find a solution.

On online the shipping costs are free of 60 euros of expenditure.
All details of the shipping costs are indicated: shipping costs

PRODUCTS

We always try to offer a vast assortment of products but if not present in our catalog it is not available. Or it is temporarily not available, but they will be reabs around. In this case we invite you to contact us to get to know the timing.

SHOPS

Both products and online offers can differ from those of the stores, as for the latter the offers are indicated on the flyer.
Consult our page dedicated to stores: stores you will find flyers and contact details to contact and ask for information.

The card is valid in all stores but still not usable on our site. For information connected to the card you can ask the store closest to you or contact it by phone.

If you want to undergo your application, you can do it by going to our dedicated page: work with us

Did you not find an answer to your question?

We are at your disposal:
by e-mail info@centrocasamarket.com
or by telephone

We will reply as soon as possible!