Info shipments
Delivery takes place over 2-15 working days, shipping costs are calculated during the order.
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. This service, however, is not available for all orders. You will have the opportunity to choose the shipping method of your package directly on the purchasing page.
The orders made are normally shipped by 3-5 working days from the date of the order. Shipments within the EU may require 7 - 20 working days. Shipments to non-EU countries may require beyond 3 weeks. The orders that are shipped with a tracking number tend to arrive with greater speed. As soon as the neck is delivered to the courier you will receive a tracking number that will provide you details on the delivery situation.
Costs and shipping times for Italy
Express shipping (1-4 working days):
- Orders 99.99 € and beyond: Free
- Orders 30,00€ - 59,98€: 9,99€
- Orders 60,00€ - 89,99€: 4,99€
- Orders 90,00€ - 99,98€: 1,99€
Standard shipping (2-6 working days):
- Orders € 80.00 and beyond: Free
- Orders 70,00€ - 79,99€: 1,99€
- Orders 60,00€ - 69,99€: 3,99€
- Orders 50,00€ - 59,99€: 4,99€
- Orders 40,00€ - 49,99€: 5,99€
- Orders 30,00€ - 39,99€: 6,99€
- Orders 20,00€ - 29,99€: 7,99€
- Orders 10,00€ - 19,99€: 8,99€
- Orders 0,00€ - 9,99€: 9,99€
Obligations against the consumer
I am borne by the consumer i shipping costs for return of the products received which must be shipped by Fourteen days From the date on which he communicated his decision to withdraw from the contract (the deadline is respected if the consumer sends the assets before the expiry of the period of fourteen days). The substantial integrity of the asset is an essential condition for the exercise of the Right of withdrawal. The product must therefore be kept with normal diligence and returned intact, complete in all its parts, fully functional and without signs of wear or dirt.
The withdrawal period ends later 14 days from the receipt of the goods or, in the case of services, from the conclusion of the contract. Within this term, the customer must communicate to Centrocasamarket.com the desire to withdraw from the contract by sending a registered letter with acknowledgment of receipt or a telegram, or any other explicit communication of the decision to withdraw, at the following address/number:
X.Group Srl
Via Erizzo, 203, 31049 Valdobbiadene TV
Exclusion of responsibility
- The main objective is to ensure that the order arrives at their destination as soon as possible. However, customers and/or recipients take responsibility, at the time of purchase, of the products received and the delivery details provided (always check that they are correct).
- No liability is possible for any losses incurred by the customer or the recipient, in terms of non -refundable transport costs and/or additional costs for the delivery of the goods or for the replacement of this.
- In the event that you receive an incorrect, damaged or non -compliant article, we invite you to contact us by phone or by email within three days From the date of receipt of the order, preferably with a photograph of the package and its content.
- In the event that you refuse an order, we invite you to contact us by telephone or by email to communicate it. The reimbursement of the order will take place only after the same has returned to our warehouse, once the integrity of the goods once verified. The return shipping costs will be at your expense, equal to 15,00€.
- The customer acknowledges that the withdrawal of the product is his precise obligation deriving from the purchase contract. In case of Failure to delivery for the absence of the recipient to the address specified in the order form, after two delivery attempts gone empty, the package will go to standing. If the product is not collected by Five working days From the first delivery attempt, the contract will be understood to be terminated and the purchase order consequently canceled pursuant to art. 1456 c.c.
- In the case of made, the outward shipping costs will remain at your expense. Only the amount of the goods will be refunded. Please do not postpone products without first having contacted us.
Assistance and packaging
In case of return to assistance, to avoid inconveniences it is necessary and we recommend theoriginal packaging But if it is not available, it must still be prepared in equal way. Packaging must have:
- Double rigid corrugated cardboard for the outside
- Well padded inside (so that the product is not in contact with the external walls of the cardboard and remains well fixed inside, even shaking it with force)
This is to avoid any damage during transport handling, which would not be covered by the insurance for inadequacy of the packaging.
